Donna Earl Training is a cutting edge training company specializing
in customer service and management skills training. Donna Earl
Training develops and presents customized, on-site courses to
help organizations develop effective managers, retain valued
employees, and achieve highest levels of customer satisfaction
and loyalty. Since 1986 we have offered the highest quality
training internationally to a client base which includes high
tech, biotech, government, health care, and service industries.
In today's competitive climate, winning organizations have
the best management practices and deliver the best in customer
service. Talented professionals want to work for effective
managers. Our on-site management skills seminars help supervisors
and managers develop the best management practices and increase
their emotional intelligence. The result is enhanced productivity,
morale, and key employee retention. Profitable customers demand
the highest level of customer service from trained customer
service professionals. We specialize in training customer
service representatives and technical professionals to deliver
world class customer support. Whether their role is internal
help desk support, order entry, or technical field service
to external customers, our proven techniques will help them
increase customer satisfaction and loyalty.
Donna Earl Training offers on-site seminars in Management
Skills for the new or experienced manager, Customer Service
Skills, Customer Service for the Technical Professional, Internal
Customer Service, and a course for teams on Working with Emotional
Intelligence.
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